Terms & Conditions

Respect the Dragon

We trust you will look after us and we promise we will look after you – just because it feels good!

Our business is SnowDragon Wines, trading as SnowDragon Wines® 1318 North Coast Rd, Wisanger South Australia 5223 ABN: 11784 938 761 This following document sets forth the Terms and Conditions for the SnowDragon Wines® website, www.snowdragonwines.com.au

Acceptance

SnowDragon Wines® is committed to providing you with the best possible customer service experience.  By browsing this web site you are agreeing to the following Terms and Conditions.

Environmental Policy

SnowDragon Wines® is committed to looking after you, and this starts with looking after our world.  We will leave our property and vineyard in a healthier state than it was found.  We take responsibility for the environmental and social impacts of our business and continue to strive to improve the health of our land and consequently our animals and people.

Current targets include:

  • adopting bio-dynamic principals across our property to improve health in the areas of biodiversity, soil fertility, crop nutrition, and pest, weed, and disease management.
  • Maintaining self-sufficient water supply and improving water catchment health, increase efficiency of irrigation and investigate improved water quality options. Eg.Hydrosmart systems
  • Develop plan for reduced fuel consumption and green energy provision for the property and our local community. Eg Solar and wind generators.
  • reducing carbon and chemical usage during wine making and marketing processes, including a switch from paper labels to direct printing on bottles.
  • Continued implementation of our whole property revegetation plan to improve local biodiversity, example and support Kangaroo Island management plans and off-set carbon points accrued during wine production, marketing and living life to the full.

Social targets include:

  • Contributing to local community through honest and fun family participation.
  • setting a realistic example for producers of achievable steps toward sustainable agricultural practises and the economic and mental health benefits gained by implementing them.
  • increased awareness in the customer base in choosing products made ethically by small producers.
  • increased awareness of the steps individuals can take toward caring for their environment through engagement, information and enjoyment in a healthy lifestyle choices.
  • SnowDragon Wines® is committed to the prevention of alcohol misuse, abuse and consumption by minors.  We pride ourselves on producing a high quality product to be enjoyed by discerning Adults of a legal drinking age, 18 years and over. For the safety and well being of everyone, please do not Drink and Drive. To drink and drive is a criminal offence.

Privacy Policy

We respect your privacy.  SnowDragon Wines® is bound by the Privacy Act 1988, which sets out a number of principles concerning the privacy of individuals.

Use of your personal information

Traffic data

When visiting this site, a record of your visit is logged. This data is recorded for statistical purposes only and is used to help improve this website. The following information is supplied by your browser:

the user’s server address

the user’s operating system (for example Windows, Mac, Linux)

the user’s top level domain name (for example .com, .gov, .au, .uk)

the date and time of the visit to the site

the pages accessed and the documents downloaded

the previous site visited, and

the type of browser used.

This information is used for statistical purposes only. No attempt will be made to identify users or their browsing activities except where required by law.

Cookies

Cookies are pieces of information that a website can transfer to your computer when you access information on that site. Cookies can make websites easier to use by storing information about your preferences on a particular website. This information remains on your computer after you close your browser.
This website does not use cookies to collect or store your personal information. Cookies are only used to complete orders on our site and only last for the duration of your visit to this site.

Collection and use of information

We don’t collect personal information without your knowledge. We don’t sell, rent, or give your personal information to unrelated third parties without your prior permission unless required by law.
When you email us personal information we will record your email address and any other information submitted and we will only use this information for the purpose for which you provided it. We will not disclose your information without your consent.
Other personal information is collected by us when you purchase a product or service from us. You must provide contact information (such as name, email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you. If you pay by credit card, we do not store your credit card details upon the completion of the credit card transaction.

Security policy

Our approach to security

We care about the security of your information and have implemented industry standard security measures designed to provide the best security possible when purchasing goods over the internet.
Secure pages
We use the industry standard for Internet security, Secure Sockets Layer (SSL) encryption to protect your personal data and ensure that it is transmitted securely. The following indicates that you have entered a secure session and will be present when you are requested to enter your credit card details:

the “https” in place of the usual “http” in your browser address bar

  •  the small padlock at the bottom of your browser window

Thawte certification

SnowDragon Winesalso has a current Thawte SSL certificate which provides up to 256 bit encryption. This lets you know that we are a legitimate business and that that you are connecting to the correct server. The secure certificate also provides the secure environment in which you can transact. To view details of our security certificate, you can click on the padlock at the bottom of your browser window on our payment pages.

Credit card processing

From our website we use a payment gateway called which uses 1024 bit bank encryption to process data. You can obtain further technical information about our payment gateway by visiting our supplier’s site,
We do not store your credit card details upon the completion of the credit card transaction. If you’re uncomfortable using your credit card online, we also accept payment by cheque (drawn on Australian banks only) or money order in Australian dollars.
We use our best efforts to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

We do not represent that any information (including any file) obtained from or through this website is free from computer viruses or other faults or defects. It is your responsibility to scan any such information for computer viruses.  We are not liable to you for any loss or damage in relation to any such virus, fault or defect. You agree that the entire risk arising out of installation, downloading, use or performance of such remains with you.

You also waive any and all claims that you may have against us otherwise arising out of or in relation to your use of this website.

Accessing Your Personal Information

You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. SnowDragon Wines® reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.

If you think that any information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.

Changes to this Privacy Policy

SnowDragon Wines® reserves the right to make amendments to this Privacy Policy at any time.

Contacting us

SnowDragon Wines® welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means between 10am and 2pm, Monday to Friday.

Call: 61 4 1887 7499

Post:   Attn: Privacy Policy,

SnowDragon Wines®,

1318 North Coast Rd,

WISANGER  SA  5223

AUSTRALIA

E-mail: leafysnowdragons@bigpond.com

SnowDragon Wines® Customer Service

Delivery Policy

Goods will NOT be left with persons under the age of 18 years (proof of age may be required).
Goods will NOT be delivered to unattended premises.
Goods MUST be signed for by a person aged 18 years or over.

WARNING – South Australian Liquor Licensing laws prohibit the sale of liquor to persons under the age of 18 years and the purchase of liquor by or on behalf of a person under the age of 18 years.

Australian Delivery

Please note that domestic orders are sent via Australia Post parcel delivery service. All Australian orders should include a daytime delivery address and contact details. We also accept orders to P.O. Box numbers.  Although we promise to despatch orders within 3 working days of full payment, please allow up to 14 days delivery prior to receiving your order.

Delivery Costs

The cost of postage and insurance for wine ordered through the SnowDragon Wines® website is the responsibility of the customer unless an agreement for free delivery is confirmed in the order process. Delivery cost is a flat fee for all packages and delivery addresses and includes transit insurance. The delivery/insurance cost will be displayed through the website at the time of purchase and is subject to change.

On-snow Thredbo, Perisher and Jindabyne and Kangaroo Island FREE 24 hour, door to door delivery service may be available at certain times of the year. Please contact Customer Service at SnowDragon Wines® for details.  Unforeseen circumstances and weather conditions may delay delivery and we understand if this results in cancellation of order.

Pricing

Prices, products and offers include all taxes.

All prices quoted on this website are in Australian Dollars (AUD).

SnowDragon Wines® is committed to providing advertised wines at website prices, but availability and prices may change without notice.  Online pricing may differ from prices available at individual wine stockists.  Printed Order Form prices are only valid for 6 months.

Wholesale and International Orders

Australian and International.  Please contact Customer Service at SnowDragon Wines® for further information on your orders. All freight, taxes and duties are at an extra cost for international orders.

Exchange, Return, Refund and cancellation Policy

We will replace any damaged or broken product.

Unforseen supply problems or unexpected demand may occasionally result in stock being unavailable.  We will offer alternate wne or refund payment.

Should there be a delay in despatching your order we will contact you immediately to advise you of the reason for the delay. You may cancel such an order at any time prior to processing.

We are happy to replace, exchange or refund all returns, if there is a quality issue.  Please include original tax receipt and return postage receipts with product.

We reserve the right to correct any printing errors.

SnowDragon Wines® welcomes feedback and attends to all complaints promptly. If for any reason, you are dissatisfied with your wine purchase, please contact Customer Service, between 10am and 2pm, Monday to Friday, so that we can provide you with the best service possible. Cheers.

Risk and title in the goods passes to you upon delivery of the goods to the delivery address.

Call: 61 4 1887 7499

Post:        Attn: Customer Service,

SnowDragon Wines®,

1318 North Coast Rd,

WISANGER  SA  5223

AUSTRALIA

E-mail: leafysnowdragons@bigpond.com

Copyright and Trademark

SnowDragon Wines® Liquor Licence No. T.B.A.
Licencee: Andrew Geoffrey Bigwood

SnowDragon Wines® business name and Snow Dragon logo are registered trademarks with ASIC. This logo may not be used without written permission from owner, Andrew Geoffrey Bigwood.

SnowDragon Wines® material, including pages and on-line images, are protected by the Copyright Laws of Australia. All rights are reserved.

Limitation of Liability

This is an important statement of the limitations to our liability. SnowDragon Wines is in no way liable for any loss, liability, damage, expense or cost whatsoever and including without limitation any indirect or consequential loss or damage, loss of profits or business opportunity, and damage to property arising out of your use or your inability to use this website or messages received or transactions entered into through this website, even if SnowDragon Wines has been advised of the possibility of such damages. If any Act of Parliament implies into the Terms and Conditions any term, condition or warranty, which cannot be excluded, limited or modified, such term, condition or warranty, is deemed to be included in these Terms and Conditions. The liability of Snow Dragon Wines for any breach of such term, condition or warranty is, where permitted, limited at the option of SnowDragon Wines, to i) the replacement of goods or supply of equivalent goods, or ii) payment of the cost of replacement of the goods or acquiring equivalent goods.

Amendments

We reserve the right to change our Terms and Condition and will endeavour to advise all Dragon Members of updates. Your use of this website after notice will constitute acceptance of these changes.

Australian Law

There are a number of Australian laws pertaining to fair trading and privacy including the Trade Practices Act 1974 and the Commonwealth Privacy Act 1988 (with Amendments in 2000). For more information on Australian legislation please visit http://www.scaleplus.law.gov.au/browse.htm  Dispute resolution services are also available in each Australian State and Territory